At Jedi Cycle Sport, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations or arrive in less-than-perfect condition. To address these situations, we've established the following comprehensive returns and refunds policy:

1. Faulty or Damaged Items

If you receive an item that is faulty or damaged:

- We will replace the item or offer a full refund of the purchase price.

- Important: Any damage to the packaging must be reported to the courier immediately upon receipt. This helps us process your claim more efficiently.

2. Order Cancellations

Should you need to cancel an order:

- We will process a refund, subject to a 4.0% fee to cover our original transaction costs.

- This fee applies to all cancellations, regardless of the reason.

3. Refund Processing

To ensure security and maintain accurate financial records:

- All refunds will be issued to the original payment method used for the purchase.

- We cannot process refunds to alternative payment methods or accounts.

4. Condition of Returned Items

To be eligible for a return:

- Items must be unused and in the same condition as when you received them.

- All original packaging must be intact and undamaged.

- We reserve the right to refuse returns if items show signs of use, wear, or if the packaging is missing or damaged.

5. Postage Costs

Our policy on refunding postage costs is as follows:

- For damaged or faulty goods, we will refund your original shipping costs.

- For all other returns, the customer is responsible for return shipping costs.

- Original delivery charges are non-refundable for change-of-mind returns.

6. Return Shipping Responsibility

When returning items to us:

- The safe return of the items is the responsibility of the sender (you, the customer).

- We strongly recommend using an insured and traceable postal or courier service.

- This protects you against loss or damage during transit and helps us process your return more quickly.

7. Time Frame for Returns

To ensure prompt processing:

- All returns must be initiated within 14 days of receiving your order.

- Items should be shipped back to us within 7 days of receiving return authorisation.

8. How to Initiate a Return

To start the return process:

- Contact our customer service team via email or the contact form on the site.

- Provide your order number and reason for the return.

- We'll guide you through the next steps and provide a return authorisation if applicable.

At Jedi Cycle Sport, we're committed to fair and transparent policies. If you have any questions about our returns process, please don't hesitate to contact our customer service team. We're here to ensure your shopping experience is as smooth as your ride.